Mix Command · Privacy

Privacy policy

Last updated October 11, 2026

Mix Command is made by Alpine Internet Solutions ("we"). This policy says what we collect through mixcommand.com and the Mix Command app, why, where it's kept, and how to have it deleted. Questions or requests: support@mixcommand.com.

The short version

• Mix Command runs on your own computer, next to your console. Your console's settings, band files and mixes stay there unless you choose to share something.
• Online, we keep only what you give us: a beta sign-up, or a musician's Backstage pass and phone number.
• The app can send us error reports, usage statistics and scan reports, but only if you check the box that allows it. It's unchecked until you do. Error reports and usage statistics never name you, your band, your church or anyone in it. Scan reports carry the names on your console, to help Mix Command read consoles better (below).
• We don't sell your information, we don't use it for advertising, and we don't use tracking or analytics cookies.
• You can have your information deleted at any time.

What we collect, and why

Beta sign-ups

When you join the beta we keep your name, email address, band name, console and the note you write, to contact you about the beta. We keep a one-way hash of your internet address (not the address itself) for an hour-by-hour limit on sign-ups, to stop spam. Each sign-up is emailed to our support team so we can answer you.

Musicians' Backstage passes

A musician signs in with their mobile number: we text a one-time code to check it's theirs. Their Backstage pass holds what they describe: name, instruments, gear, vocal range, mic, how they like to hear themselves, and any photos they add. Bands using Mix Command can add a musician by phone number, and their inputs and monitor are set up from the pass. A pass can be private, or public at its own address; a musician chooses whether bands can find them by number.

An email address is optional. If a musician gives one, we use it only for system alerts and, if they ask for them, gig offers.

From the Mix Command app

The app works without an account. Apart from error reports, usage statistics and scan reports (below, only if you check the box), it only sends us something when you ask it to: sharing a band's lineup with the talent library (the band's name and each player's name and instruments; channels, ports and notes stay on your computer), publishing a printed stage plot and channel list so its link shows the latest version, sending a player their mix link, or sending us a problem report (below). The app checks mixcommand.com for updates to the talent library and to the app.

Error reports, usage statistics and scan reports (only if you check the box)

The first time you open Mix Command it shows one checkbox: Help us improve the app by reporting errors, usage statistics and what it reads from your console. It starts unchecked. If you check it, the app sends:

• Usage statistics: once when you check the box, and then at most once a day, a random install number made on your computer, the app's version, your computer's operating system, the edition you use, the console model and its firmware version, and a few counts (how many pages were opened that day, how many channels are in use and how many phones are connected). It never says what's on them.
• Error reports: when something goes wrong inside Mix Command, what failed and where in the app (the error's type and message, and the list of the app's own code it went through), with the same random install number and version details.
• Scan reports: each time Mix Command reads your console (when it first connects, or when you press Read your current setup), what it read and what it made of it: your console's settings, every channel, bus and socket with the names on your console (which can include people's names, such as a singer's mic named JULIE), and the people, sources, mixes and stage boxes Mix Command worked out from them. When you save what it found, it also sends what you changed. We use them only to make Mix Command read consoles better. Before a scan report leaves your computer, the app takes out your console's serial number and network settings, passwords, keys and links, and people's phone numbers and email addresses, and mixcommand.com checks again.

What's never sent: email addresses, phone numbers, network addresses, passwords, keys, links, your notes, set lists or recordings. Usage statistics and error reports also never include names (yours, your band's, your church's, your venue's, your players', your channels' or your rooms') or what's on your console: the app removes names and contact details from every error report before it leaves your computer, and mixcommand.com checks again. Scan reports are the only thing that carries names, and only the names on your console. The install number is random: it isn't made from your computer, your console, your network or your mixcommand.com key, so it can't be traced back to you. We don't keep the internet address a report comes from.

Seeing it and turning it off: in the app, open Settings, then Privacy (on a Mac, the Mix Command menu has the same checkbox). See what's sent shows exactly what your computer sent, as it left, scan reports included. Unchecking the box stops all sending at once, and anything waiting to be sent is deleted. No script on the app's pages or on this site sends any of this: only the Mix Command app on your computer does, and only when the box is checked.

Who sees it: our team, to see how many people use each version, to fix problems and to make Mix Command read consoles better. Scan reports are kept privately at mixcommand.com and aren't shared with anyone. Error reports are forwarded to our error tracking service (currently hosted by Alpine IO), which we use only to sort and fix them.

Problem reports (only when you press Send)

Report a problem in the app sends our team a report you write. Before anything goes, it shows exactly what would be sent, and each part has a box you can untick: your description and any pictures you add, the page you were on and the app's version, your console's setup (every setting, as a console backup), your Mix Command setup (the band file, rooms and plans), and the app's recent log. Passwords, keys, tokens, the admin login, mixer certificates and phone links are always taken out, and so are people's phone numbers and email addresses in the band file unless you tick to include them. Pictures lose where and when they were taken. Your name and email go only if you add them, so we can get back to you.

A report is kept privately at mixcommand.com, seen only by our team, for 180 days, then deleted. A short summary (your description, the app's version and your console's model and stage boxes, never its setup, the log, your pictures or who you are) goes on our private list of problems to fix. We keep only a scrambled form of the internet address a report comes from, to limit how many arrive.

Signing in

When a musician signs in we set one cookie to keep them signed in for 30 days. It's used for nothing else.

Where it's kept, and who handles it

Information is stored with Cloudflare (a database and file storage for Backstage passes and photos) in the United States. We use a small number of service providers only to run Mix Command:

• Cloudflare: hosting, storage and security for mixcommand.com, and visit counts for its public pages (Cloudflare Web Analytics, which uses no cookies). Phone links and mix pages aren't counted.
• Twilio: sending and checking the codes we text or email you. Its SendGrid service sends the emails. It gets only your number or email address, and the code.
• Postmark: sending our other email, such as beta sign-ups to our support team. If Twilio can't send a code by email, Postmark sends it instead.
• Our error tracking service: error reports from the app, when you've checked the box that allows them. It's currently hosted by Alpine IO at sentry.alpine.io; if we change it, this page will say so.

They process information on our behalf and not for their own purposes. We share information otherwise only if the law requires it.

How long we keep it

• Sign-in codes expire after a few minutes and are deleted; sessions end after 30 days.
• Beta sign-ups are kept until the beta ends or you ask us to delete yours.
• Usage statistics, error reports and scan reports are deleted automatically after 90 days, on mixcommand.com and in our error tracking service.
• Backstage passes are kept until the musician deletes them. Delete on the Backstage pass removes it, its photos and its sessions at once.

Your choices and rights

You can ask to see, correct or delete the information we hold about you, and to stop receiving messages, by emailing support@mixcommand.com. We'll answer within 30 days. Depending on where you live (for example California or the European Union) you may have further rights under local law; we'll honor them.

Text messages

The Mix Command text program sends only the codes you ask for: sign-in codes, and codes to confirm your number, such as before you register a mixer. Details are on Text messages from Mix Command.

• What we collect: your mobile number, and a record of your opt-in: when you checked the box, on which form, and the words it showed. We also keep when you reply STOP or START.
• Why: only to send the codes you ask for, and to honor STOP.
• Never sold or shared: we never sell, rent or share your mobile number or your text opt-in with third parties or affiliates for marketing. The categories of sharing in this policy don't include text opt-in data or consent: that data is never shared with any third party, except Twilio, above, which sends the texts for us.
• How often: one text each time you ask for a code.
• Cost: message and data rates may apply.
• Opting out: reply STOP (or UNSUBSCRIBE, CANCEL, END or QUIT) to stop all texts. We confirm once, then send no more. Reply START to opt back in, or HELP for help. You can also email support@mixcommand.com.

Spam checks

To keep spam out, we check what you type in our forms before we keep or send it. This covers the beta sign-up, Report a problem, the tester pages and discount requests.

OOPSpam, in France, does the check. It gets the words you typed, your email if you gave one, and your network address. It sends back a spam score. We turn off its message log. See OOPSpam's privacy policy.

Children

Mix Command isn't meant for children under 13, and we don't knowingly collect information from them. If you think a child has given us information, tell us and we'll delete it.

Security

Connections to mixcommand.com are encrypted. Sign-in codes, session tokens and internet addresses are stored only as one-way hashes.

Changes

If we change this policy we'll update the date above, and tell beta members and musicians by email or text before a significant change takes effect.